After Forms Personalization, Booking Orders Errors With 'Order Is Not Eligible For Booking' (Doc ID 1073070.1)

Last updated on MAY 23, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
OEXOEORD
Forms Personalization
Order Is Not Eligible For Booking


Symptoms

Set up Forms Personalization for Project field (Sales Order form, Help > Diagnostics > Custom Code > Personalize). Then attempt to book orders, the following error occurs.

ERROR
-----------------------
Order is not eligible for booking. Check workflow status for this order.


STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Order,Returns, Order Organizer > enter Sales Order
3. Book > go to Order Information tab > Process Messages window
4. Notice message: Order is not eligible for booking. Check workflow status for this order.

Cause

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