Customer Issue: Cannot Update Customer of Type Person. Error "There is no active profile for party ID XXXX of content source type USER_ENTERED" (Doc ID 1073143.1)

Last updated on FEBRUARY 13, 2024

Applies to:

Oracle Receivables - Version 12 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

In 12.1, The following error is received when updating a customer of Type = Person

Error:
There is no active profile for party ID XXXX of content source type USER_ENTERED. If an active profile exists, the content source type passed must be the same as the content source type of the active profile.

Steps to reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers
-Query a customer of Type = Person
-Click on the link of the customer name.
-Under Customer Information region, update any of the customer information
-Click Save button. The error appears.