My Oracle Support Banner

NOT ABLE TO RECONCILE AR RECEIPT WITH BANK STATEMENT LINE (Doc ID 1073180.1)

Last updated on JULY 12, 2019

Applies to:

Oracle Receivables - Version 12.0.0 to 12.0.6 [Release 12.0]
Oracle Cash Management - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

In a scenario where multiple receipts in AR have same Date, GL Date, Amount, Currency, Auto reconciliation program errors although on the Cash Management side, there is a Bank Statement which has 2 lines for both the Receipts.
Although Invoice number and Agent name are filled, Program is unable to reconcile a receipt based on invoice number and agent name.
ERROR:
i) Duplicate receipts
ii) No matching receipt for the invoice number and the agent name.

 

Steps to Reproduce:

  1. Changes
    If there are changes in the environment, product, account and hardware that trigger the problem describe them.
  2.  
  3. *Cause
    Explain what caused the issue.
  4. The auto reconciliation process is not able to reconcile a receipt based on invoice number and agent name.

    The query to select an invoice in the CE_AUTO_BANK_MATCH.INVOICE_MATCH procedure uses a join condition HZ_PARTIES.party_id = AR_PAYMENT_SCHEDULES_ALL.CUSTOMER_ID.
    But the customer_id and the party_id can be different according to the HZ Model.
  5. *Solution
    Provide step by step instructions on how to solve the problem.
  6. To implement the solution, please execute the following steps:

    1. 
  7. For 12.0.X : Download and review the readme and pre-requisites for <patch 8675333:R12.CE.A>  
  8. For 12.1.X : Download and review the readme and pre-requisites for <patch 8675333:R12.CE.B>  

    2. Ensure that you have taken a backup of your system before applying
    the recommended patch.

    3. Apply the patch in a test environment.

    4. Confirm the following file versions:
    ceabrmab.pls-120.56.12000000.21 .
    You can use the commands like the following:
    strings -a $XX_TOP/filename |grep '$Header'

    5. Retest the issue.

    6. Migrate the solution as appropriate to other environments.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.