ARCMGTAP Workflow Notifications Not Working as Expected (Doc ID 1073263.1)

Last updated on AUGUST 03, 2016

Applies to:

Oracle Credit Management - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

The Credit Management workflow notification is missing FROM and Recommendation amounts, as well as issues with notifications that go to multiple approvers.

 
1.  The From is missing from the notification, customer would like to see the  From in the notification.

2.  If the notification is sent to more than one approver the FROM column is correct, the TO column shows Workflow System versus the name of the person the notification was sent to. Lines 4,5 and 6 in the action history shows From as the Approver and To as Workflow System. The expection is to be From one Approver To another Approver.

3.  Notes which were given as part of recommendation are not getting displayed in the notification.
Credit Management recommendation screen shot.  The expectation is that Credit Management notes will be displayed in the notification, since Notes are present in the notification the expectation is to have the Analysis Notes.

4. In Credit Management, the Credit Analyst can give a new recommended credit limit. Though the recommended credit limit is present as one of the workflow attributes this attribute value is not getting displayed in the notifications.  'Recommended Credit Limit' is one of the workflow attributes, so when it is updated with some value in Credit Management, it should have been reflected in notification.

Cause

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