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12.1 Dispatch Center: Planned Start And End Dates Overrule Not Honoured (Doc ID 1073595.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.1 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Plan options (assisted mode) are not consistent with planned window of the task in combination with 'overrule' planned window in the scheduling advice window. Even when there are shifts defined for later days, extending the planned window through the overrule fields it will not show extra plan options for later days. When the planned start is overruled to a later date, it shows no plan options at all.

Steps to Reproduce:

  1. Create a task with planned start 15-JAN (morning) and planned end 15-JAN (evening)
  2. In Dispatch Center, schedule the task -> get plan options for 15-JAN -> only options for 15-JAN are returned
    --> correct
  3. On the Schedule Task>Preferences tab enter the overrule plan end in the scheduling options to 19-JAN -> only options for 15-JAN are returned
    --> not correct
  4. Now enter overruled start = 16-JAN and overruled end - 21 JAN -> no more options retrieved.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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