Credit Check Processor is not Releasing Credit Check Failure Hold (Doc ID 1074305.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 13-JAN-2015***

Symptoms

In any Applications version you are finding that Credit Check Failure Holds are not automatically releasing when run Credit Check processor.

Expectation is that hold should Release automatically.

Steps to Reproduce
Create a Sales order for a customer (who has enough credit).
Invoice the sales order.
1. Create another sales order with an amount.
2. The order is placed on Credit Hold.
3. Run Credit Check processor.
4. The hold is not automatically released.

Beacuae Users are not able to release these holds, they can not ship product.

Cause

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