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Not Able to Cancel Orders with External Origin Lines (Doc ID 1075733.1)

Last updated on JUNE 02, 2019

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
*** Checked for relevance on 02-Oct-2017 ***

Symptoms

When attempting to cancel orders with external origin lines that they have generated Internal request and order of purchase, the following error occurs.

ERROR
"You are not allowed to cancel Order Line because: Order Line has associated Purchase Orders Approved."

STEPS
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Order Organizer.
3. Query Order Number . go to Line Items tab
4. Select Actions > Cancel > Reason - message "You are not allowed to cancel Order Line because:Order Line has associated Purchase Orders Approved."

Cause

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In this Document
Symptoms
Cause
Solution
References


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