Not Able to Cancel Orders with External Origin Lines (Doc ID 1075733.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to cancel orders with external origin lines that they have generated Internal request and order of purchase, the following error occurs.

ERROR
"You are not allowed to cancel Order Line because: Order Line has associated Purchase Orders Approved."

STEPS
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Order Organizer.
3. Query Order Number . go to Line Items tab
4. Select Actions > Cancel > Reason - message "You are not allowed to cancel Order Line because:Order Line has associated Purchase Orders Approved."

Cause

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