RCVRCERC Form Shows Line with Quantity 0 (Zero) although Document is Not Yet Received / Receiving Transaction Summary Does Not Show Receive Transactions (Doc ID 1075852.1)

Last updated on MAY 16, 2023

Applies to:

Symptoms

Some purchase order quantity appears as zero on Enter receipts form RCVRCERC although purchase order shipments form shows quantity received = 0 on the View Purchase Orders Summary form.

Receiving Transaction Summary form does not show quantity has been received.

It has been confirmed that Allow Blind Receiving option is unchecked for the destination organization.

Steps To Reproduce:
1. Purchase Orders / Purchase Orders Summary POXPOVPO form

Navigate to Purchase Order Shipments level
See for Standard PO 1 line with
Quantity = 10
Quantity due = 0
Quantity received =0

2. Receiving / Receipts RCVRCERC form

Navigate to Enter Receipts form
See for the Standard PO a line is retrieved with Quantity = 0   

3. Receiving / Transactions RCVTXERT

When searching for specific purchase order to deliver, the following error message is returned

4. Receiving / Receiving Transactions Summary RCVRCVRC form

There is no transaction for the document.


The issue may also occur for Internal requisitions, quantity received and quantity delivered on Requisition Summary form displaying zero amounts at line / distribution level and also on Enter Receiving Transactions form.

Also for Inter Organization Transfers the Manage Shipments form may show Quantity Received for shipment line is null.

Cause

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