Email Center Error: "ORA-06502: PL/SQL: numeric or value error: character string buffer too small in Package IEM_SERVICEREQUEST_PVT Procedure IEM_CREATE_SR" When Creating Service Request

(Doc ID 1076030.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

Auto create service request in email center is working intermittently. Sometimes the SR gets created and on other occasions the SR is not created and the email is seen in the account queue.

The following Error can be found:

ORA-06502: PL/SQL: numeric or value error: character string buffer too small in Package IEM_SERVICEREQUEST_PVT Procedure IEM_CREATE_SR

When the debug script for 12.0.6 is run from the note 

 


Expected Behaviour
--------------------------
To be able to auto create SR

Steps to Reproduce
----------------------------
Email Center Self Service Set responsibility
Setup auto create rules
Associate to rule to account
Send email into email center account

Cause

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