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Cannot Create Service Requests, Repair Orders And RMAs For The IB Related Parties In Depot Repair (Doc ID 1076082.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Problem Statement

Find that in Depot Repair is not possible to create service requests, repair orders and RMAs for the IB related parties.

Expect to be able to create repair orders for the IB related parties.

Steps To Reproduce

  1. Log in with Depot Repair responsibility.
  2. Create a service request for a customer.
  3. Using SR from Step 2, create repair order for an item (instance) that does not belong to the customer in the SR header, but to a party that is an IB related party for that instance (eg. there is a  BILL_TO or SHIP_TO relationship)

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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