R12: OIE: With AME, Timeout Causes Expense Approval to be Stuck & Possible Error ORA-6512 (Doc ID 1076430.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Internet Expenses - Version 12.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 02-FEB-2016

Symptoms

With AME, after an expense report approval notification timeouts several times in the Worklist, the notification is transferred to its supervisor. At this stage, when the supervisor attempts to open the Notification it errors out with :

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20001:
ORA-6512: at "APPS.APP_EXCEPTION", line 72
ORA-6512: at "APPS.AP_WEB_AME_PKG", line 828
ORA-6512: at line 1

at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:980)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)

## Detail 0 ##
java.sql.SQLException: ORA-20001



Also, issue can be encountered without the above error and expense report seems to be just stuck in workflow after timeout completes and expense report does not progress through Expenses workflow.

Cause

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