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Troubleshooting SMTP Server Issues With 1-1 Fulfillment Server and Oracle Email Center, Using Telnet to the SMTP Machine (Doc ID 1077269.1)

Last updated on AUGUST 08, 2021

Applies to:

Oracle One-to-One Fulfillment - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Purpose

This document gives advise on troubleshooting errors with the 1-1 Fulfillment Server or Oracle Email Center relating to the SMTP Server being used.

Please note when such errors occur they are outside of the Oracle Applications Product.

However this note will assist the on-site Email Server Administrator for the SMTP Server, to diagnose the issue, either manually or by a shell script.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 How to gather 1-1 Fulfillment Server SMTP Config Details 
 How to gather Email Center Configuration Details.
 Manual Test of SMTP
 Manual steps for testing SMTP server
 Running a shell script to test the SMTP Connection and sending an email test
 

Futher Support
References

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