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Service: FRM-40105: Unable to resolve reference to item TASK_AUDIT (Doc ID 1077278.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

On the Task Details , Audit tab  when using the tab key to move forward and the shift tab key to move backwards the
application throws the following looping error-

Error

FRM-41084: Error getting Group Cell
FRM-40105: Unable to resolve reference to item TASK_AUDIT
FRM-41084: Error getting Group Cell

The errors then loop for sometime and then finally the Task Details form closes and can not be access again. Application has to be hard closed.


Steps to Reproduce

(R) Customer Support
(N) Service Request > Find SR > select one specific SR with already existing task > Task Tab > select the task > button More

OR

(N) Task Management > search for a task > button More
=> Task Details > Tab Audit:
Use the key tab to move forward from field to field.
Use the keys shift + tab to move backward from field to field.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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