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Creating An Emergency Contact Or Dependent In SSHR, Errors: ORA-20001 Social Security Already Exists (Doc ID 1077400.1)

Last updated on APRIL 20, 2018

Applies to:

Oracle Self-Service Human Resources - Version 11.5.10.2 and later
Oracle Human Resources - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Creating An Emergency Contact Or Dependent In SSHR, Errors:

ORA-20001 Social Security Already Exists

 

Steps to Reproduce:

1. Login as Self Service User
2. Navigate to Update My Personal Information
3. Add Dependent and Beneficiaries for existing staff

It seems like the standard product does not allow to add existing employee as dependent and beneficiaries.

 

Cause

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