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Performance Issue when searching for a Task Template on the Service Request form (CSXSRISR) (Doc ID 1077802.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.


On a 12.0.6 instance, using the 'Create Service Request' form (CSXSRISR), when searching on the Task tab for a Task Template it was found that if the full search string was entered the performance of the query was significantly worse than if a wildcard search was used. 

First Click in the search field of the LOV.
then enter partial string (like %string%) and perform a search
No performance issues are observed this way

Steps To Reproduce:
The issue can be reproduced with the following steps:
Service (R) >Create Service Request >Task Tab >Use Template (B)
once the template LOV pops, immediately type a partial string to look for the existing Template Group.




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