Troubleshoot UWQ Service Request Node Retrieving Closed Service Requests
(Doc ID 1077896.1)
Last updated on APRIL 15, 2022
Applies to:Oracle Teleservice - Version 220.127.116.11 to 12.1.2 [Release 11.5 to 12.1]
Oracle Universal Work Queue - Version 18.104.22.168 to 12.1.2 [Release 11.5 to 12.1]
Information in this document applies to any platform.
The Universal Work Queue Service Request node is retrieving Service Requests that have been closed.
By design, the UWQ should only show open Service Requests.
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