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Troubleshoot UWQ Service Request Node Retrieving Closed Service Requests (Doc ID 1077896.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.2 [Release 11.5 to 12.1]
Oracle Universal Work Queue - Version 11.5.10.2 to 12.1.2 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Purpose

The Universal Work Queue Service Request node is retrieving Service Requests that have been closed.

By design, the UWQ should only show open Service Requests.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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