Same Dunning Letter Template is Used for all Aging Buckets

(Doc ID 1078288.1)

Last updated on MARCH 08, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 11-NOV-2014***

Symptoms

The request IEX: Send Dunning to Delinquent Customers and Oracle XML Delivery process picks ups a template to generate the output which is irrelevant to the template assigned to the aging bucket line in the Dunning Plan or it is selecting the same template for all Aging Buckets.

Cause

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