System Fails To Generate PDF Document After Clicking "PDF Document" On Supplier Notification When Different Languages Are Used (Doc ID 1078546.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Purchasing - Version 12.0.0 to 12.1.1 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

The PDF document attached to PO acceptance notification shows the following error message when opened by the supplier:

System failed to generate the PDF document. Please contact your system administrator.


The issue can be reproduced at will with the following steps:
1. Navigate to Purchase Orders > Purchase Orders
2. Create a purchase order with User A logged in in language A
3. Then approve the PO by another user logged in different language B
4. Now when the supplier receives the notification and chooses the "PDF Document" link the following error occurs:

System failed to generate the PDF document. Please contact your system administrator.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms