R12: AP/IBY: PAYMENT PROCESS REQUEST (PPR) STUCK IN STATUS FORMATTING (Doc ID 1078629.1)

Last updated on OCTOBER 05, 2016

Applies to:

Oracle Payments - Version 12.1.0 and later
Oracle Payables - Version 12.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to FORMAT PAYMENT INSTRUCTIONS, the following error occurs.

ERROR
-----------------------
IBY_FD_PAYMENT_FORMAT module: Format Payment Instructions
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: Attempting to invoke callout: AP_PMT_CALLOUT_PKG.payments_completed
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: Params passed to callout - completed pmts group id: 7276
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: Fatal: External app callout 'AP_PMT_CALLOUT_PKG.payments_completed', returned failure status - E. Raising exception.
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: Fatal: External app callout 'AP_PMT_CALLOUT_PKG.payments_completed', generated exception.
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: SQL code: -20001
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: SQL err msg: ORA-20001:

Cause

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