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When Searching by System Number, the Purchase Order and Sales Order Information does not Display (Doc ID 1078858.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When searching Install Base using a System Number, the Purchase Order Number from the Sales Order and the Sales Order Number are not displayed. This information does display when searching using the main Search Page, either by Sales Order or Instance Number.

-- Expected Behavior
Expect the same data to display when searching by different criteria.

-- Steps
The issue can be reproduced at will with the following steps.

0. {R} Install Base Agent User, {N} Item Instance
1. query up an instance from Item Instances tab, using PO/SO or Instance id.
2. All order information is displayed.
3. Navigate to Systems tab under same responsibility.
4. Query up the same instance from step 1.
5. The PO and Sales Order information is not displayed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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