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Depot Repair: Repair Order Serial Number Search Does Not Return All Repair Orders (Doc ID 1080345.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Find when searching on Repair Order using combination of Serial Number and Request number, it doesn't return expected results.

The issue can be reproduced at will with the following steps:
1. Open Repair Order Search Form
2. Enter a Service Request number and a Serial Number, which we know it exist
3. Click Search

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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