My Oracle Support Banner

The Popup Menu On The Planboard Does Not Display Properly when Right Clicking (Doc ID 1080907.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Oracle Field Service - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
Form:CSFDCMAI.FMB - Dispatch Center


Symptoms

The Task window on the Dispatch Center Planboard does not display consistently.

This issue is related to <Bug 8850065> - "POPUP WINDOW ON PLAN BOARD IS NOT
CONSISTENTLY DISPLAYED "
This problem is not completely fixed after applying FORMS <Patch 9044638>.


It is expected that when you right click the pop-up menu will display properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. If the focus is on resource A, and the mouse is right clicked on resource B (without first left clicking on resource B), the popup appears and then disappears. If the Plan board functions as above, the popup menu should not have opened.

2 If there is any slight movement of the mouse that would be away from the drop down menu when trying to do the "right click", then the menu will not stay on the screen. The mouse either needs to be completely still or needs to move to where the menu is appearing.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.