Service: Note 'Incident Address' Gets Created When SR Is Created With Attributes

(Doc ID 1081737.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Goal

Every time a Service Request is created with Attribute Values populated, a Note entitled 'Incident Address' is created automatically.

Can the creation of this Note be avoided or switched off?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms