My Oracle Support Banner

Service: Note 'Incident Address' Gets Created When SR Is Created With Attributes (Doc ID 1081737.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.


Every time a Service Request is created with Attribute Values populated, a Note entitled 'Incident Address' is created automatically.

Can the creation of this Note be avoided or switched off?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.