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Service: Note 'Incident Address' Gets Created When SR Is Created With Attributes (Doc ID 1081737.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Goal

Every time a Service Request is created with Attribute Values populated, a Note entitled 'Incident Address' is created automatically.

Can the creation of this Note be avoided or switched off?

Solution

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