Configurator Intermittently Freezes With Error UiCacheManager.getUiInstanceCache: uiInstanceCache
(Doc ID 1083400.1)
Last updated on APRIL 04, 2022
Applies to:
Oracle Configurator - Version 12.0.1 and laterInformation in this document applies to any platform.
Symptoms
Oracle Configurator Version: 12.0.1 or later
When multiple users enter sales orders for configurator models and simultaneously press the Configure button on the sales orders form, the system freezes.
The log shows the following message:
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected
exception caught: java.lang.Error, msg=UiCacheManager.getUiInstanceCache: uiInstanceCache is null for key oracle.apps.cz.runtime.oa.data.server.UiInstanceCacheKey@754fde40 at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:896) at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:872) at _OAErrorPage._jspService(_OAErrorPage.java:221) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:462) at
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |