Configurator Intermittently Freezes With Error UiCacheManager.getUiInstanceCache: uiInstanceCache (Doc ID 1083400.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Configurator - Version 12.0.1 and later
Information in this document applies to any platform.
***Checked for relevance on 04-JUL-2014***

Symptoms

Oracle Configurator Version: 12.0.1 or later

When multiple users enter sales orders for configurator models and simultaneously press the Configure button on the sales orders form, the system freezes. 

The log shows the following message:

Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected 
exception caught: java.lang.Error, msg=UiCacheManager.getUiInstanceCache: uiInstanceCache is null for key oracle.apps.cz.runtime.oa.data.server.UiInstanceCacheKey@754fde40 at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:896) at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:872) at _OAErrorPage._jspService(_OAErrorPage.java:221) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:462) at

Cause

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