Find Service Request Does Not Provide The Correct Results When Entering An Empty Line On The Advanced Tab
(Doc ID 1083672.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
Find Service Request form Advance Search is returning all service requests for a given organization when entering more than one condition
Steps to Reproduce:
- (R) Service Responsibility
- (N) Find Service Request-> Find Service Request -> Select an Organization -> Advanced Tab-> enter a one line condition and press Search -> All works as expected.
Add a second line condition however and the search gives all SR's related to the organization
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