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Find Service Request Does Not Provide The Correct Results When Entering An Empty Line On The Advanced Tab (Doc ID 1083672.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

Problem Statement

Find Service Request form Advance Search is returning all service requests for a given organization when entering more than one condition

Steps to Reproduce:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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