My Oracle Support Banner

PO Workflow Errors out in Open Document State When Supplier Requests for a Change (Doc ID 1083680.1)

Last updated on OCTOBER 10, 2022

Applies to:

Oracle iSupplier Portal - Version 12.0.1 to 12.1.2 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

In Oracle iSupplier Portal, when supplier requests for a change and buyer accepts the same, Purchase Order Workflow errors out in Open Document State and the following error occurs.

ERROR:
The Document Manager failed with error number 3.
Error Number 3 = Unknown Error.
Contact your system administrator.

Error Messages:
po.plsql.PO_DOCUMENT_ACTION_CLOSE.auto_close_po:20:user id not found - po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call


Steps To Reproduce:

 

  1. Create and approve PO.
  2. Supplier change date, quantity... in iSupplier Portal .
  3. Buyer response Pending Purchase order changes .
  4. Accept changes .
  5. PO is stuck .

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.