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Why Are Warranties Terminated when Non-Serialized Products are Returned for Repair (when Serialization Occurs at Sales Order Issue)? (Doc ID 1083755.1)

Last updated on JULY 03, 2019

Applies to:

Oracle Installed Base - Version to 12.1.3 [Release 11.5 to 12.1]
Oracle Service Contracts - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


An item is defined to be serialized at sales order issue. 

When a non-serialized product is returned for repair, will warranties and extended warranties automatically be terminated?

If so, why?


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