Why Are Warranties Terminated when Non-Serialized Products are Returned for Repair (when Serialization Occurs at Sales Order Issue)?
(Doc ID 1083755.1)
Last updated on JULY 03, 2019
Applies to:Oracle Installed Base - Version 220.127.116.11 to 12.1.3 [Release 11.5 to 12.1]
Oracle Service Contracts - Version 18.104.22.168 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
An item is defined to be serialized at sales order issue.
When a non-serialized product is returned for repair, will warranties and extended warranties automatically be terminated?
If so, why?
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