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Email Compose Button On Sr Form Copies Additional Email Address Over To Message (Doc ID 1083777.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Email Center - Version to [Release 11.5]
Information in this document applies to any platform.



When the 'Email Compose' button next to the Contact on a Service Request is pressed, both the Contact Email and Organisation Email addresses are copied over to the 'To' address in the Email Center Message Component.

This happens in two cases:

1. The Email Compose button is pressed as the first action on the form.
2. If the focus is on the Notes tab.

Expected Behaviour
1. Expect that only the Contact Email Address is copied over to the Email Center Message Component.

Steps to Reproduce
(R)Customer support
(N)Service Request Form

  1. Create a Service Request with Contact
  2. Click on the 'Email Compose' button next to the Contact


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