12.1 Dispatch Center Error: 'APP-JTF-210604: Program error: jtf_grid.populate package' reports When Using' Find' (Doc ID 1083992.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.
Form: CSFDCMAI.fmb - Dispatch Center
Checked for relevance on 10-Jul-2015


Symptoms

On : 12.1.2 version, Dispatch Center: when attempting to find a task using "Find" in the Dispatch Center the following errors are returned.

APP-JTF-210604: Program error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid_populate

grid <TASK_GRID.TASK_BEAN>
datasource: <CSF_DC_TASK_GRID>

The following information is available
<null>
The error is most likely in the form or the meta-data definition. Please check the following alert for the error code.



STEPS
1.Go to the Dispatch Center
2.Click on the "Find" icon
3.Under "Assignee" click on "Other"
4.Enter type "Employee Resource"
   Enter the Resource Name 
5.Click on Find
 


Cause

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