Unable To Communicate Purchase Order To Supplier Via The Select Order Field In The Bwc (Doc ID 1084247.1)

Last updated on AUGUST 19, 2015

Applies to:

Oracle Purchasing - Version: 12.1.2 and later   [Release: and later ]
Information in this document applies to any platform.

Symptoms

Issue Description:
The communicate function in the select order field in the Buyers Work Center is erroring upon clicking apply in the 'communicate standard purchase order' screen. The user receives the following error: Error Page You have encountered an unexpected error. Please contact the System Administrator for assistance.

Error Message:
You have encountered an unexpected error. Please contact the System Administrator for assistance.

Steps to Reproduce:
1. Select Purchase Responsibility
2. Select Orders (Under the BWC menu)
3. Select approved purchase order
4. In the ‘Select Order’ Field select COMMUNICATE from the drop down menu
5. Click GO to execute
6. In the communication Method field select email (All three options give us the same error)
7. Click Apply to execute
8. Receive Error

Impact on Business:
Buyers must be able to recommunicate approved purchase orders via the communicate function. Boardwalk's current business process is to send Purchase Orders to their Suppliers after the Purchase Orders have been approved. Buyers must be able to communicate their Purchase Orders to their suppliers.

The full java exception is as follows:
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:642)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:908)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:458)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:313)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:619)
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.po.document.server.PoCommunicateSvrCmd.communicateFaxEmailPrintWF(PoCommunicateSvrCmd.java:555)
at oracle.apps.po.document.server.PoCommunicateSvrCmd.communicate(PoCommunicateSvrCmd.java:693)
at oracle.apps.po.document.server.PoCommunicateSvrCmd.execute(PoCommunicateSvrCmd.java:830)
at oracle.apps.po.common.server.PoBaseAMImpl.executeServerCommand(PoBaseAMImpl.java:110)
at sun.reflect.GeneratedMethodAccessor311.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:190)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:720)
at oracle.apps.po.common.webui.ClientUtil.executeServerCommand(ClientUtil.java:152)
at oracle.apps.po.document.common.webui.CommunicateCO.processFormRequest(CommunicateCO.java:193)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:815)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:382)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processFormRequest(OAPageLayoutHelper.java:1189)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processFormRequest(OAPageLayoutBean.java:1579)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1027)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:993)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:848)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:382)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms