SR Type Not Filtered On MFS Laptop As Per Service Request Type Mapping Setup
(Doc ID 1084853.1)
Last updated on FEBRUARY 03, 2022
Applies to:Oracle Field Service - Version 18.104.22.168 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
Find that when using the Field Service/Laptop screen, that the List of Values (LoV) of SR Types is not limited based on the user's responsibility, as it is when using the professional forms 'Create SR' screen.
It is expected that the LoV should be limited just as it is when having defined SR security, and using the professional forms.
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