My Oracle Support Banner

Service Request Audit: Update Date only show Date format, it Does Not Show DateTime (Doc ID 1085007.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

On  Service Request Form the Find that Request Audit for Update Date does not show Time

Expected the time to show in addition to date.

Workaround: None

STEPS
--------
The issue can be reproduced at will with the following steps:
1. Responsibility Customer Support
> Service Request - Tools -> Request Audit: Update Date does not show Time

The issue has the following business impact:
For the whole call process and also for escalation and reporting issue it is important to have the date and especially the time of the respective audit information.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.