Service Request Audit: Update Date only show Date format, it Does Not Show DateTime
(Doc ID 1085007.1)
Last updated on MAY 19, 2020
Applies to:Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
On Service Request Form the Find that Request Audit for Update Date does not show Time
Expected the time to show in addition to date.
The issue can be reproduced at will with the following steps:
1. Responsibility Customer Support
> Service Request - Tools -> Request Audit: Update Date does not show Time
The issue has the following business impact:
For the whole call process and also for escalation and reporting issue it is important to have the date and especially the time of the respective audit information.
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In this Document