WRONG NOTIFICATION RECEIVED BY EMPLOYEE WHEN SCORECARDS SENT BACK FOR CORRECTION (Doc ID 1085008.1)

Last updated on JULY 12, 2016

Applies to:

Oracle Performance Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

This note provides a brief overview of

Symptoms

Problem Statement:

Find that employees received notification including wrong title when a scorecard is returned from the manager to the employee for more information.  Examine the subject of the notification that has been sent by the application upon the manager's Request Further Action action. It says:

"&EMP_NAME has requested more information on your scorecard (&NAME_OF_PMP)"

instead of

"&MGR_NAME has requested more information on your scorecard (&NAME_OF_PMP)"




Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1. Login as an employee who owns a scorecard.
  2. Use Employee Self Service, Talent Management.
  3. Click on the Go to task icon of the Finish objective setting task.
  4. Click on the finish button, then logout.
  5. Login as the manager.
  6. Use Manager Self Service, Talent Management.
  7. Click on the Go to task icon of the Review worker changes task.
  8. Choose the employee who has just finished the objective setting, and click on the Action icon.
  9. Click on the Request Further Action button.
  10. Click on the Submit button, then logout.
  11. Login as the employee.
  12. Use Employee Self Service, Notification.
  13. Examine the subject of the notification that has been sent by the application upon the manager's Request Further Action action. It says:
"&EMP_NAME has requested more information on your scorecard (&NAME_OF_PMP)"
instead of
"&MGR_NAME has requested more information on your scorecard (&NAME_OF_PMP)"BUSINESS IMPACT

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms