Unable To Change ATO Item Ship To - Error: You Are Not Allowed To Update Warehouse

(Doc ID 1085153.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Order Management - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

ATO
Ship To
Defaulting Rules
OEXEDEPB.pls


Symptoms

On : 12.0.6 version, Transaction Control
When attempting to change the 'Ship To' on an order line after the job is created in WIP, the following error occurs.

ERROR
-----------------------
You are not allowed to update Warehouse because This is an ATO item. Supply is reserved.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Book a sales order > navigate to order lines >
3. Go to addresses tab : line status is 'supply eligible' or 'awaiting supply' >
4. Change the ship to customer >
5. You get an error message 'You are not allowed to update Warehouse because This is an ATO item. Supply is reserved.'



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the 'Ship To' for any lines where the WIP job is created.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms