Credit Management Case Folder Number Hyperlink Gives 500 Internal Server Error - Performance Very Slow (Doc ID 1085473.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Credit Management - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 29-JUL-2013***

Symptoms

When selecting the hyperlink for any folder number from the Analysis tab in Oracle Credit Management, after the system runs for an extended period of time (5 minutes), you receive the following error:

500 Internal Server

Steps to Reproduce:
Responsibility:  Credit Management
Navigation:  Analysis Tab
Search by My Case Folder
Keep it blank and select Go
Click any folder number and the 500 Internal Server Error page is received

Cause

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