Cannot Gain Access to Payment Details button on the Prepayment Canadian Statement of Earnings form - PAYCASOE when there is a Wage Attachment that has been Processed (Doc ID 1088971.1)

Last updated on JULY 07, 2020

Applies to:

Symptoms

 Canadian Payroll


Find that when there is a garnishment processed, payment details button is grayed.
When not processed the button is available.

EXPECTED BEHAVIOR
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Expect in all cases to have assess to the payment details button after a process is run after pre-payments

STEPS
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The issue can be reproduced at will with the following steps:
1. Run a QP/QP pre-payments for an employee that has a garnishment element.
a- first run processing the garnishment element so there is a run result - button in view payment details off SOE is grayed.
b- second run don't process the garnishment element so there are no run results - button in view payment details off SOE is assessable.

Changes

Cause

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