Reducing Quantity On Booked Order: You have to Enter a Cancel Reason
(Doc ID 1089195.1)
Last updated on DECEMBER 09, 2022
Applies to:Oracle Order Management - Version 18.104.22.168 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Why do you have to enter a 'cancel reason' when decreasing the quantity on a line?
1. Order Management Super User
2. Order Organizer > Query a Booked sales order
3. Navigate to a line and decrease the Quantity in the QTY field
4. Click on next lines
5. This causes a note to pop up which requires the user to input a cancellation reason.
On many referenced return lines, this new procedure would have to be done over one hundred times for some return items.
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