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Reducing Quantity On Booked Order: You have to Enter a Cancel Reason (Doc ID 1089195.1)

Last updated on DECEMBER 09, 2022

Applies to:

Oracle Order Management - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


Why do you have to enter a 'cancel reason' when decreasing the quantity on a line?

Steps taken:
1.  Order Management Super User
2.  Order Organizer > Query a Booked sales order
3.  Navigate to a line and decrease the Quantity in the QTY field
4.  Click on next  lines
5.  This causes a note to pop up which requires the user to input a cancellation reason.
   On many referenced return lines, this new procedure would have to be done over one hundred times for some return items.


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