Customer Form Error: When Trying To Update Customer Address Error is Raised: 'APP-AR-96282 Error: This record in table hz_locations can not be locked (Doc ID 1089394.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.
ARXCUDCI - Customers Standard


Symptoms

The following error is received when trying to update a customer's address:

Error:
APP-AR-96282 Error: This record in table hz_locations can not be locked as it has been updated by another user.


Steps to reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers

  1. Query for a customer
  2. Select the ship to address and click on 'Open' button
  3. Make a change to the address.
  4. Go to the next site use and make change.  The error appears.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms