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Repair Order : Service DFF For Additional Information Is Missing (Doc ID 1089782.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 12.2.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

Find that the Service Request Additional Information Descriptive Flexfield (DFF) is not available on the repair order form.

The issue can be reproduced at will with the following steps:
1. Open the repair order form.
2. Notice there is no dff enabled on the SR level.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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