Troubleshooting: Assignment Manager Error ORA-06508 Causes and Solutions (Doc ID 1090655.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Oracle Territory Management - Version 11.5.10.0 and later
Information in this document applies to any platform.
***Checked for relevance on 02-JUN-2012***

CSXSRISR.fmb


Symptoms

A variety of operations cause a ORA-6508 error in Assignment Manager

ERROR
-----
ORA-06508: PL/SQL: could not find program unit being called in Package JTF_TERR_SERVICE_PUB
Procedure Get_WinningTerrMembers
Unexpected execution error has occured in the Territory API.

Program Error:
There is an error in call to procedure GET_ASSIGN_SR_RESOURCES in API JTF_ASSIGN_PUB.GET_ASSIGN_SR_RESOURCES

("occured" is misspelled in the original Error Message)

STEPS
-----
Create Service Request > Enter Owner Name > Get Error

EXPECTED FUNCTIONALITY
----------------------
Should allow Group and Owner to be selected.

BUSINESS IMPACT
---------------
Unable to assign Service Request Owner.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms