Troubleshooting: Assignment Manager Error ORA-06508 Causes and Solutions
Last updated on SEPTEMBER 01, 2016
Applies to:Oracle Teleservice - Version 126.96.36.199 and later
Oracle Territory Management - Version 188.8.131.52 and later
Information in this document applies to any platform.
***Checked for relevance on 02-JUN-2012***
A variety of operations cause a ORA-6508 error in Assignment Manager
ORA-06508: PL/SQL: could not find program unit being called in Package JTF_TERR_SERVICE_PUB
Unexpected execution error has occured in the Territory API.
There is an error in call to procedure GET_ASSIGN_SR_RESOURCES in API JTF_ASSIGN_PUB.GET_ASSIGN_SR_RESOURCES
("occured" is misspelled in the original Error Message)
Create Service Request > Enter Owner Name > Get Error
Should allow Group and Owner to be selected.
Unable to assign Service Request Owner.
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