Troubleshooting: Assignment Manager Error ORA-06508 Causes and Solutions
Last updated on APRIL 04, 2018
Applies to:
Oracle Teleservice - Version 11.5.10.2 and laterOracle Territory Management - Version 11.5.10.0 and later
Information in this document applies to any platform.
CSXSRISR.fmb
Symptoms
A variety of operations cause a ORA-6508 error in Assignment Manager
Error:
ORA-06508: PL/SQL: could not find program unit being called in Package JTF_TERR_SERVICE_PUB
Procedure Get_WinningTerrMembers
Unexpected execution error has occured in the Territory API.
Program Error:
There is an error in call to procedure GET_ASSIGN_SR_RESOURCES in API JTF_ASSIGN_PUB.GET_ASSIGN_SR_RESOURCES
("occured" is misspelled in the original Error Message)
Steps:
Create Service Request > Enter Owner Name > Get Error
EXPECTED FUNCTIONALITY
----------------------
Should allow Group and Owner to be selected.
BUSINESS IMPACT
---------------
Unable to assign Service Request Owner.
Changes
Cause
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