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iSupport -Unable to Register As A User Of An Existing Company - Internal Error and Column party number must have a value. (Doc ID 1091226.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iStore - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.


-- Problem

Attempting to register for access to iSupport as a user of an existing company
After completing the required details the following error is received


The user could not be registered at this time due to an internal error. Please contact the system administrator if this problem persists.

Note to System Administrators: View source for more information about this error.

The Browser View Source for the page shows the following:-

Caused by: oracle.apps.jtf.base.resources.FrameworkException: Internal Error while registering User. Please contact the System Admin or try later.
... 47 more
Caused by: oracle.apps.jtf.base.resources.FrameworkException: Column party number must have a value.


1)Go to iSupport homepage (ibuhpage.jsp)
2) Click on Register Here link
3) Enter details, and select enrollment type
4)Click Next button and error occurs.





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