SR Attachments Error JBO-29000 java.lang.OutOfMemoryError When Exceed 15 MB
(Doc ID 1092353.1)
Last updated on FEBRUARY 03, 2022
Applies to:
Oracle Field Service - Version 12.0.6 and laterOracle Procurement Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Symptoms
When attempting to attach a file that is bigger than 15 MB, the following error occurs.
Error:
Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.OutOfMemoryError, msg=Java heap space
-or-
java.lang.OutOfMemoryError: Java heap space at java.util.Arrays.copyOf(Arrays.java:2271)
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.OutOfMemoryError, msg=Java heap space
-or-
java.lang.OutOfMemoryError: Java heap space at java.util.Arrays.copyOf(Arrays.java:2271)
Steps:
(R) Service or Field Service Manager
(N) Service Requests > Create Service Request
- Find a Service Request.
- Click on the Attachment icon
- Select File Category and Data Type.
- The File Upload web page should be launched
- Select a (large) file to upload.
=> Error occurs.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |