SR Attachments Error JBO-29000 java.lang.OutOfMemoryError When Exceed 15 MB

(Doc ID 1092353.1)

Last updated on AUGUST 17, 2017

Applies to:

Oracle Field Service - Version 12.0.6 and later
Oracle Procurement Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 17-Aug-2017***


Symptoms

When attempting to attach a file that is bigger than 15 MB, the following error occurs.

Error:

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.OutOfMemoryError, msg=Java heap space

-or-

java.lang.OutOfMemoryError: Java heap space at java.util.Arrays.copyOf(Arrays.java:2271)



Steps:

(R) Service or Field Service Manager
(N) Service Requests > Create Service Request

 - Find a Service Request.
 - Click on the Attachment icon
 - Select File Category and Data Type.
 - The File Upload web page should be launched
 - Select a (large) file to upload.

  => Error occurs.

Cause

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