Last updated on AUGUST 17, 2017
Applies to:Oracle Field Service - Version 12.0.6 and later
Oracle Procurement Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 17-Aug-2017***
When attempting to attach a file that is bigger than 15 MB, the following error occurs.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.OutOfMemoryError, msg=Java heap space
java.lang.OutOfMemoryError: Java heap space at java.util.Arrays.copyOf(Arrays.java:2271)
(R) Service or Field Service Manager
(N) Service Requests > Create Service Request
- Find a Service Request.
- Click on the Attachment icon
- Select File Category and Data Type.
- The File Upload web page should be launched
- Select a (large) file to upload.
=> Error occurs.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms