Nullpointerexception clicking Itinerary ID Hyperlink in OTM 6.1.1 (Doc ID 1094513.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 6.1.1 to 6.1.2 - Release: 6.1 to 6.1
Information in this document applies to any platform.

Symptoms

On OTM version 6.1.1 when an Itinerary is created with an ID using Chinese characters, if the Itinerary is showin in a results screen and the ID is clicked on the following error is displayed:

ERROR
-----------------------
java.lang.NullPointerException

java.lang.NullPointerException
at glog.webserver.util.Producer.getPkFromChild(Producer.java:565)
at glog.server.producer.ProducerBean.createMasterElementRemote(ProducerBean.java:84)
at glog.server.producer.ProducerServerSideEJBWrapper.createMasterElementRemote(ProducerServerSideEJBWrapper.java:38)
at glog.server.producer.producer_Producer_e10675_EOImpl.createMasterElementRemote(producer_Producer_e10675_EOImpl.java:63)
at glog.server.producer.producer_Producer_e10675_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:590)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:478)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:473)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:119)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1 - Log onto an OTM 6.1.1 system.

2 - Create an Itinerary with the ID: 上海_万宁
(Navigated to: Shipment Management > Itinerary Management > Itinerary Manager)

3 - Navigate to: Shipment Management > Itinerary Management > Itinerary Manager and searched for 上海_万宁

4 - From the Results screen left mouse click on the ID.

5 - The following error is displayed:

java.lang.NullPointerException

Cause

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