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View Task on Google Map Error: Unresolved Address When Using Address line 2, 3 or 4 (Doc ID 1096835.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Field Service Map

When attempting to 'view task on google map' it is throwing an unresolved address error.

Unresolved Addresses
nnnnn
<STREET_NAME>, <CITY>, <STATE>, <POSTAL_CODE>



The issue can be reproduced at will with the following steps:
1. Create a customer address with
- address 1 = ??,
- address 2 =??
- city = <CITY>
- country = <COUNTRY>
- postal code = <POSTAL_CODE>

2. Create an SR and task for that address

3. Open dispatch center, right click on the task and choose 'view task on google maps'

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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