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Order Headers Stuck In Workflow As Deferred and Workflow Background Program (WFBG) Not Progressing After Upgrade Database to (Doc ID 1098518.1)

Last updated on AUGUST 04, 2018

Applies to:

Oracle Database - Enterprise Edition - Version to [Release 9.2 to 10.2]
Oracle Order Management - Version and later
Information in this document applies to any platform.
***Checked for relevance on 03-FEB-2017***


Order headers are not closing even though the lines are all closed.

The database was upgraded to  with no immediate indication of any problems with the workflow. 
There is custom workflow on the order header 'Order Flow - Generic' but it has been in place for years without this issue.


1. Order Management Responsibility
2. Sales Orders > Enter order
3. Enter lines
4. Pick, Ship, Fulfill and close all lines
5. Header is stuck and does not close as expected.


Applied RDBMS patch set


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