Last updated on FEBRUARY 03, 2017
Applies to:Oracle Database - Enterprise Edition - Version 188.8.131.52 to 10.2.0.4 [Release 9.2 to 10.2]
Oracle Order Management - Version 184.108.40.206 and later
Information in this document applies to any platform.
***Checked for relevance on 03-FEB-2017***
Order headers are not closing even though the lines are all closed.
The database was upgraded to 10.2.0.4.0 with no immediate indication of any problems with the workflow.
There is custom workflow on the order header 'Order Flow - Generic' but it has been in place for years without this issue.
STEPS TO REPROUCE
1. Order Management Responsibility
2. Sales Orders > Enter order
3. Enter lines
4. Pick, Ship, Fulfill and close all lines
5. Header is stuck and does not close as expected.
Applied RDBMS patch set 10.2.0.4.0.
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