Adobe Reader Error When Attempting to Open the Total Compensation Statement pdf File
Last updated on JUNE 22, 2017
Applies to:Oracle Compensation Workbench - Version 11.5.10 and later
Information in this document applies to any platform.
When attempting to open the Total Compensation Statement pdf file from the Printable Statement button, the following error occurs:
Adobe Reader could not open 'BENTCTRPT-474169438_out.pdf' because it is
either not a supported file type or because the file has been damaged (for
example, it was sent as an email attachment and wasn't correctly decoded).
The issue can be reproduced at will with the following steps:
1. Go to Employee Self-Service responsibility and select Total Compensation Statement.
2. Click the Printable Statement button.
3. Select the Open button to the Adobe File Download pop-up window.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms