Adobe Reader Error When Attempting to Open the Total Compensation Statement pdf File (Doc ID 1098666.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Compensation Workbench - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to open the Total Compensation Statement pdf file from the Printable Statement button, the following error occurs:

ERROR
-----------------------
Adobe Reader could not open 'BENTCTRPT-474169438_out[1].pdf' because it is
either not a supported file type or because the file has been damaged (for
example, it was sent as an email attachment and wasn't correctly decoded).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Employee Self-Service responsibility and select Total Compensation Statement.
2. Click the Printable Statement button.
3. Select the Open button to the Adobe File Download pop-up window.
Message occurs.

Cause

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