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Simultaneous Entry Of Current Read & Reset Read Not Calculating Correctly The Reset (Doc ID 1101154.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.6,

Find that if user enters both a Current counter reading value and a Reset Reading value at the same time and then applies, the Counter Reading History page does not show any indication of Reset reading entered and the Net Read calculation is not considered for the reset value.

EXPECTED BEHAVIOR
-----------------------
Expect Net read to be taken into consideration

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) (R) Oracle Install Base Agent User
2) Entered Current Read and reset read simultaneously
3) Meter read history does not show any indication of reset read and net read calculation also has not considered the reset value.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the net read is not calculated appropriately hence usage revenue is impacted, since net read is used in billing for usage amount calculation.

Cause

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In this Document
Symptoms
Cause
Solution
References


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