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Unable See Material Charges In iSupport (Doc ID 1101944.1)

Last updated on MAY 19, 2020

Applies to:

Oracle iSupport - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version,

In iSupport, the Charges tab on the Service Request details page, displays only Labor and Expense type charges, and no Material charge lines (Actual or Estimates).


EXPECTED BEHAVIOR
-----------------------
Expect Material charges (Actual and Estimates) to be displayed in iSupport.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Service Request on the SR Form and enter charges (estimates and actual) for labor, expenses and material.
2. Open iSupport and search for the service request number.
3. Open the charges tab: the material transactions are not visible. Labor and Expenses are displayed correctly.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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