TeleService SR Form Error: "The address cannot be validated because no geography usage exists" When Changing The 'One Time Address' On The SR Header (Doc ID 1102383.1)

Last updated on NOVEMBER 01, 2016

Applies to:

Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 03-Dec-2013***


Symptoms

Service Request Form

When attempting to change the 'One Time Address' on SR header, the following error occurs.

ERROR
-----------------------
The address cannot be validated because no geography usage exists for this country.Please contact your system administrator

even if The Profile “Service: Validate One Time Address Against TCA Geography” is set to 'No'.

The Geography validation is happening even after setting the profile to "No"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select Service Responsibility
2. Select Create Service Request, create a service request
3. Select the One time Address and fill all the fields and save it
4. Change Address information to any value,
5. Save Service Request



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms