Kewill Rating : Zero Cost Returned when Rating Shipments Carried by BAX
(Doc ID 1102444.1)
Last updated on JULY 20, 2024
Applies to:
Oracle Transportation Management - Version 6.0.3 and laterInformation in this document applies to any platform.
Symptoms
On OTM Version 6.0.3, When running an RIQ for BAX rates, a cost is returned but the following
warning message was seen in the log:
Special arrangements must be made with the BAX service representative before
shipping.Special arrangements must be made with the BAX service
representative before shipping.Package is oversize for labeling.
After the message a value of 0 was returned.
Accordingly when bulk planning order releases ( same source-destination) one consolidated shipment is created using BAX as service provider. Shipment cost details shows 0$ (base cost)
EXPECTED BEHAVIOR
-----------------------
Expect it to have failed to returned a valid rate based on the warning message
and the value of 0.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run RIQ for BAX Rates
2. Inspect log
3. Attempt to bulk plan order releases with same Source and Destination, the resulting shipment cost is zero
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |